Frequently Asked Questions
Everything you need to know about your next high-performance machine.
What kind of warranty comes with my electronics?
All hardware purchased from Machines includes a standard 1-year manufacturer warranty covering defects in materials and workmanship. Extended protection plans are available at checkout.
How long does shipping take for high-value components?
Standard shipping typically takes 3-5 business days. For sensitive electronics, we use specialized couriers and reinforced packaging to ensure your order arrives safely.
Can I return a product if I've opened the box?
We accept returns within 30 days of delivery. However, opened electronics are subject to a 15% restocking fee. Items must be returned with all original accessories and packaging.
Do you offer technical support for setup?
Yes, our 'Machine Experts' team is available via live chat and email from 9 AM to 6 PM EST to assist you with installation, driver updates, and troubleshooting.
What payment methods do you accept?
We accept all major credit cards, PayPal, and financing options through Affirm for qualifying high-ticket purchases.
How can I track my order status?
Once your order ships, you will receive an automated email containing a tracking number and a link to our real-time tracking portal.